WeXchange – Privacy Policy

  1. What We Collect

We collect personal and sensitive information such as:

  • Full name, date of birth, contact details, and address;
  • Government-issued identification documents (e.g., passport, driver licence);
  • Transaction history, source of funds, and occupation details;
  • Electronic identification verification data (via DVS or other services).
  1. How We Collect It

We collect your information directly through:

  • Online and in-store order forms;
  • Identity verification platforms (e.g., DVS, third-party KYC providers);
  • Our transaction monitoring system.
  1. Why We Collect It

We collect your information to:

  • Comply with AML/CTF laws;
  • Verify your identity;
  • Fulfil your currency exchange orders;
  • Detect and prevent fraud, money laundering, and other unlawful activities;
  • Improve our service delivery and support.
  1. Disclosure to Third Parties

We may disclose your data to:

  • AUSTRAC and other regulatory bodies where legally required;
  • Identity verification providers (e.g., DVS);
  • IT service providers that support our infrastructure;
  • Law enforcement where required by warrant or subpoena.
  1. Data Storage and Security

Your data is securely stored and protected through:

  • Encrypted servers;
  • Role-based access controls;
  • Secure internal and external data-sharing protocols.
  1. Access and Correction

You may request access to or correction of your personal information by contacting us via the details below. Requests will be handled in accordance with the Privacy Act 1988.

  1. Complaints

If you believe your privacy has been breached, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

  1. Contact Us

Email: melbourne@wexchange.com.au
Phone: +61 405 579 998
Address: Shop 6, 80 Collins St, Melbourne, VIC 3000